Privacy policy.
What we collect, and why.

This website is operated by Allegiance Real Estate, trading as Allegiance Real Estate LLC, a global real estate investment advisory headquartered in Dubai.

The entity named above is responsible for the personal information covered by this policy. If another Allegiance entity is responsible for a particular service, we will identify it in the relevant service documentation or privacy notice.

This policy covers personal information collected through our website and related enquiries, including when you:

• Enquire about buying, selling, renting or investing in property.
• Arrange a consultation, property viewing or advisor callback.
• Register for a roadshow, webinar or other event.
• Request market reports or subscribe to updates.
• Contact us by email, telephone, WhatsApp or online chat.
• Submit a job application through our website.

Additional privacy notices may apply to particular services, events or overseas offices.

Depending on how you interact with us, we may collect:

Contact details

Your name, email address, telephone number, country of residence and preferred language.

Property requirements

Your preferred location, property type, budget, investment interests, purchase timeframe and information about a property you wish to sell or lease.

Enquiry and communication records

Messages, appointment details, event registrations, feedback and your communication preferences.

Transaction and verification information

Where necessary for a requested service or legal requirement, identity documents, ownership records, transaction details and source-of-funds information. These are requested separately when needed.

Website information

Your IP address, browser and device details, pages visited, referral source and interactions with our website, subject to applicable cookie choices.

Recruitment information

Your CV, qualifications, employment history and information you provide when applying for a role.

We ask for information relevant to the purpose explained at collection. If essential information is not provided, we may be unable to complete your request.

We collect information directly from you through forms, correspondence, consultations, event registrations and service interactions.

We may also receive information from property portals, referral partners or event partners where they are authorised to share it with us. Website information may be collected automatically through cookies and similar technologies.

If you provide another person’s information, please ensure you are authorised to do so and make this policy available to them.

We use personal information to:

• Respond to enquiries and connect you with an appropriate advisor.
• Recommend properties and services relevant to your requirements.
• Arrange consultations, viewings and event attendance.
• Support property purchases, sales, rentals and related administration.
• Deliver reports, updates and marketing communications you have requested or agreed to receive.
• Understand website usage and improve our services.
• Assess job applications.
• Meet legal obligations, complete required verification checks and address complaints or disputes.

We process information only where an applicable legal basis permits it. Depending on the activity, this may include your consent, steps you request before entering a contract, performance of a contract, compliance with legal obligations or the establishment or defence of legal claims.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing lawfully carried out beforehand.

Where you have opted in, or another applicable legal permission allows it, we may contact you about property opportunities, market insights, roadshows and Allegiance services by email, telephone, SMS or WhatsApp.

We may use your stated interests and previous interactions to make these communications relevant to you.

You can stop marketing communications by following the unsubscribe or opt-out instructions provided, or by contacting us using the details below. You can also object to profiling used for direct marketing.

Submitting an enquiry does not, by itself, subscribe you to unrelated marketing. Essential communications about an active enquiry, appointment or transaction may continue after you opt out of marketing.

Our website may use cookies, pixels and similar technologies to support essential functions, remember preferences, measure usage and, where enabled, assess advertising performance or personalise advertising.

Where consent is required, we request it before activating non-essential technologies.

You can manage cookies through your browser and, where available, our website’s cookie settings. Disabling certain cookies may affect website functionality.

Where necessary for the purposes described above and legally permitted, we may share relevant information with:

• Allegiance entities and offices supporting your enquiry or service.
• Property developers, sellers, landlords and transaction parties involved in a property you have enquired about or a transaction you have requested.
• Professional advisors and service partners, such as legal advisors, auditors or mortgage advisors, where relevant to your request.
• Technology and operational providers supporting website hosting, customer relationship management, communications, analytics, events or online chat.
• Authorities and regulators where disclosure is required by law.
• A business successor in connection with a merger, restructuring or transfer, subject to applicable safeguards.

Providers processing information on our behalf are required to protect it and use it within the scope of their services. Independent organisations may handle information under their own privacy notices.

Sharing information to fulfil your request does not automatically authorise another organisation to send you unrelated marketing.

Our international operations and technology providers may involve accessing, storing or processing information outside the UAE.

Depending on your enquiry, relevant Allegiance offices may be located in Australia, France, Japan, Saudi Arabia, Lebanon or Slovenia. Provider locations may differ.

International transfers must meet applicable legal requirements. Depending on the circumstances, safeguards may include a legally recognised level of protection, contractual protections meeting applicable requirements, or another permitted transfer mechanism. Where required, we obtain specific consent.

You may contact us for information about the destinations and safeguards relevant to your personal information.

We retain personal information only for as long as needed for the purposes described in this policy and applicable legal requirements. Retention depends on the type of record, our relationship with you, transaction obligations and any ongoing complaint or legal claim.

When information is no longer needed, we delete it or anonymise it, subject to lawful retention requirements. We may retain limited opt-out records to respect your marketing preferences.

We use appropriate technical and organisational measures to protect personal information. No online system is completely secure. Where legally required, we notify affected individuals and the relevant authority of a personal data breach.

Depending on applicable law and the circumstances, you may be entitled to:

• Request access to your personal information and information about its use.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Receive information in a portable format or request its transfer.
• Withdraw consent.
• Object to direct marketing and related profiling.
• Object to certain automated decisions and request human review.
• Complain to the relevant data protection authority.

To make a request, contact us using the details below. We may need to verify your identity. We respond within applicable legal timeframes and explain any lawful limitation.

If you use online chat or an automated assistant on our website, the messages you submit may be processed to answer questions and manage your enquiry. Relevant technology providers may process these interactions as part of delivering the service.

Please avoid submitting passport copies, payment details or other sensitive documents through general chat.

Our website may link to third-party websites or services. Their privacy notices apply to information you provide directly to them.

We may update this policy to reflect changes in our services, practices or legal requirements. The latest version will be published on this page with an updated date. Where required, we will notify you of material changes or request fresh consent.

For privacy enquiries, complaints or requests relating to your personal information, contact:

Address

Allegiance Real Estate, Suite 2801, 2804, 28th Floor, Control Tower, Motor City, Dubai, United Arab Emirates

Email

info@allegiance.ae

Telephone

800 273 392

WhatsApp

800 273 392

Please include enough information for us to understand your request, without sending unnecessary sensitive documents.